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Routing Plans – Routing Types
Routing Types There are four routing types available in Planner: Standard – the order of suppliers is automatically calculated by Planner. It depends on price/quality settings configured by the user. The user can overrides position of suppliers manually or exclude unwanted choices. Percentage – the number and order of supplier is fixed and defined by…
Trunks configuration
Trunk configuration is the area that determines proper recognition of who the Customer and who the Supplier was in a certain call. When the call has been made, the switch produces a CDR with the two trunks in it:1) the incoming trunk – which specifies the Customer who sent the call2) the outgoing trunk –…
Alerts Management
Once the Alert is generated, the responsible persons are notified and the Alerts are accessible from the Overview screen. The screen consists of three parts. At the top there is a set of filters to allow the users to finds only those Alerts they are interested in. In the middle panel there is a list…