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Downloading CDRs
CDR Downloading – How to The following document describes how to download a csv file with CDRs for parameters defined by the user. The CDRs can be downloaded either from any View by … screen or from the Phone Calls screen. 1. Define the CDRs that the user is interested in. To download the CDRs…
Alert Formula Configuration
To create a new Formula Instance go to the Configuration screen and press the Add button. The dialog where you configure your new Alert Formula Instance has three main tabs storing different groups of properties. Provide a title and description for the new Formula Instance. On the right you may specify (optional) multiple e-mail addresses…
Trunks configuration
Trunk configuration is the area that determines proper recognition of who the Customer and who the Supplier was in a certain call. When the call has been made, the switch produces a CDR with the two trunks in it:1) the incoming trunk – which specifies the Customer who sent the call2) the outgoing trunk –…
Alerts Introduction
Alerts is an application which sits on top of the other Control Centre applications and provides various alerts for these applications. Depending on which applications are available in the suite, different Alert formulas will be accessible. In order to have part of the application/network traffic monitored (e.g. ASR for different destinations) a new Alert Formula…