Alerts Introduction

Alerts is an application which sits on top of the other Control Centre applications and provides various alerts for these applications. Depending on which applications are available in the suite, different Alert formulas will be accessible.

In order to have part of the application/network traffic monitored (e.g. ASR for different destinations) a new Alert Formula Instance needs to be created. In the formula you specify a set of conditions when an alert should be triggered and how the user should be notified in such a case (email and SMS  notifications are available). Different Alert Formula Instances can be created, edited and removed in the Configuration screen.

Alert Formula Instances keep monitoring the applications/network traffic and when the specified criteria are met, an Alert is generated. All generated Alerts may be seen in the Overview screen. The users specified in the Alert Formula Instance are notified about a new Alert.

Alerts can be used as an Issue Tracking System. The generated alerts appear in New state in the overview window.  Such alerts may be acknowledged by users (the users that are going to investigate the issue). The users involved in the investigation can add additional comments which are logged for the alert. The whole history of the work on the alert is saved and can be seen in the Log tab.